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Pharmacy First: Impetigo

How to assess and treat impetigo under the NHS Pharmacy First service, including the topical-versus-oral decision, when to use hydrogen peroxide versus fusidic acid, when to refer, and essential contagion advice.

About this service

Impetigo is a superficial bacterial skin infection caused by Staphylococcus aureus and sometimes Streptococcus pyogenes. It is highly contagious and most common in children, though it can affect any age group. The NHS Pharmacy First pathway covers non-bullous impetigo in children aged 1 year and over and adults who are systemically well.

The pathway has a clear three-tier treatment structure based on how many lesions are present. Localised impetigo (3 or fewer lesions or clusters) is treated topically: hydrogen peroxide 1% cream is first line, and fusidic acid 2% cream is second line for use only when hydrogen peroxide is unsuitable or has not worked. Widespread impetigo (4 or more lesions or clusters) requires oral flucloxacillin.

Bullous impetigo is entirely outside this pathway. It requires referral to a GP and must not be treated under any Pharmacy First PGD. The ability to distinguish non-bullous from bullous impetigo is therefore a core clinical requirement for delivering this service.

Who to offer the service to

Include

  • Aged 1 year and over
  • Non-bullous impetigo confirmed (see clinical features below)
  • Systemically well (not unwell, no fever, no systemic signs)
  • NHS eligibility requirements apply

Exclude

  • Under 1 year old: outside the Pharmacy First pathway. Refer to GP.
  • Pregnancy under 16: excluded. For pregnant individuals aged 16 and over, a separate erythromycin PGD (3e) applies for widespread impetigo.
  • Currently breastfeeding with impetigo lesions on the breasts: excluded. If lesions are elsewhere, topical and oral treatments may be used with monitoring and with advice to avoid direct contact between the infant and the lesions.
  • Bullous impetigo: refer to GP urgently. Do not treat under any Pharmacy First PGD.
  • Severely immunocompromised: refer to GP same day
  • Immunosuppressed with widespread impetigo: refer to A&E urgently
  • Recurrent impetigo (2 or more episodes in the same year): refer to GP
  • Active underlying skin condition that is currently uncontrolled: active eczema, contact dermatitis, scabies, chickenpox, or eczema herpeticum. Refer to GP.
  • Failed previous antimicrobial treatment for this episode: refer to GP
  • Known MRSA colonisation or infection: refer to GP
  • Known liver disease or previous flucloxacillin-associated jaundice (applies to oral flucloxacillin): refer to GP
  • Signs of a more serious illness: large blisters, severe swelling, severe pain, spreading redness, or suspected cellulitis or Staphylococcal scalded skin syndrome: refer to A&E urgently
  • Systemically unwell: refer to GP or A&E depending on severity
  • Sepsis suspected: call 999

How to deliver the service

  1. Confirm the diagnosis and exclude bullous impetigo Impetigo presents as small vesicles or pustules that rupture quickly and leave golden or honey-coloured crusts, typically around the nose and mouth or on the limbs. Bullous impetigo is characterised by larger fluid-filled blisters (1-2cm) that persist for 2-3 days before rupturing to leave a thin flat yellow-brown crust. If the lesions look more like blisters than crusts, or if the crust is thin and flat rather than thick and honey-coloured, consider bullous impetigo and refer to GP rather than treating.
  2. Count the lesions and determine topical or oral treatment 3 or fewer lesions or clusters: localised impetigo, treat topically. 4 or more lesions or clusters: widespread impetigo, treat orally with flucloxacillin. Check for active underlying skin conditions (active eczema, scabies, chickenpox, eczema herpeticum) which exclude the patient from this pathway. Confirm the patient is systemically well.
  3. For localised impetigo: select the correct topical treatment Hydrogen peroxide 1% cream (Crystacide) is first line. Apply three times daily for 5 days. Fusidic acid 2% cream is second line only: use it if hydrogen peroxide is unsuitable (for example near the eyes, or in a patient who cannot stay away from naked flames) or if hydrogen peroxide has been tried and has not worked. Before supplying fusidic acid, ask specifically whether the patient has ever used fusidic acid cream before for any condition. Any previous use of topical fusidic acid is an exclusion due to resistance risk. Fusidic acid is also a fire hazard: do not supply to patients who smoke or who are regularly near naked flames.
  4. For widespread impetigo: check interactions before supplying flucloxacillin Check for methotrexate, probenecid, and voriconazole (must not supply under this PGD). Check for warfarin use (INR monitoring advised). Check for liver disease or previous flucloxacillin-associated jaundice (excluded). Confirm penicillin allergy status. Counsel on empty stomach dosing: 1 hour before food or 2 hours after food.
  5. Give contagion advice and safety net Impetigo is highly contagious. The patient is no longer contagious 48 hours after starting treatment, or when lesions are healed, dry, and crusted if no treatment is given. Advise: stay away from school or work until no longer contagious, inform the school or nursery, wash hands before and after applying cream, wash flannels, sheets, and towels at a high temperature, and wipe toys with detergent and warm water. Food handlers are required by law to inform their employer immediately. Safety netting: seek urgent help if lesions spread rapidly, blisters appear or enlarge, or the person becomes systemically unwell.

Treatment outcome by presentation

ResultActionUrgency
Bullous impetigo (blisters, thin flat crust)Refer to GP urgently. Do not supply any Pharmacy First treatment. Do not treat as non-bullous.Refer to GP
Complications (large blisters, severe swelling, spreading redness, suspected cellulitis)Refer to A&E urgently.A&E
Localised (3 or fewer lesions), first presentationHydrogen peroxide 1% cream (Crystacide) three times daily for 5 days. No previous fusidic acid use required.Topical: H2O2
Localised, H2O2 unsuitable or has not workedFusidic acid 2% cream three times daily for 5 days. Only if no previous use of topical fusidic acid for any indication. Not for smokers.Topical: fusidic acid
Widespread (4 or more lesions)Flucloxacillin oral, four times daily for 5 days. Check penicillin allergy. Check drug interactions.Oral flucloxacillin

Clinical Features: Non-Bullous versus Bullous Impetigo

Distinguishing non-bullous from bullous impetigo is essential. Bullous impetigo is outside this pathway and requires GP referral.

FeatureNon-bullous (in pathway)Bullous (refer to GP)
AppearanceSmall vesicles or pustules that quickly rupture and crust overFluid-filled blisters (1-2cm diameter) that persist for 2-3 days before rupturing
CrustThick golden or honey-coloured crustsThin, flat, yellow-brown crust after rupture
DistributionOften face (around nose and mouth) or limbsCan occur anywhere, including trunk
ActionTreat under Pharmacy First PGD (topical or oral depending on extent)Refer to GP. Do not treat under this pathway.

Treatment Decision by Lesion Count

Count lesions or clusters at assessment. The lesion count determines whether topical or oral treatment is appropriate.

PresentationFirst-line treatmentSecond-line / alternative
Localised: 3 or fewer lesions or clustersHydrogen peroxide 1% cream (Crystacide): apply three times daily for 5 daysFusidic acid 2% cream: only if hydrogen peroxide is unsuitable (e.g. near the eyes) OR has been tried and has not worked. Note: any previous use of fusidic acid for any reason is an exclusion.
Widespread: 4 or more lesions or clustersFlucloxacillin oral: four times daily for 5 days (dose by age, see table below)Clarithromycin by weight (BNFc) if penicillin allergy. Erythromycin PGD 3e for pregnant individuals aged 16 and over.
Bullous impetigo (any extent)Outside this pathwayRefer to GP urgently. Do not supply any treatment under Pharmacy First PGDs.

Flucloxacillin Doses for Widespread Impetigo (four times daily, empty stomach, 5 days)

Take 1 hour before food or 2 hours after food. For penicillin allergy, use clarithromycin dosed by weight using BNF for Children.

Age groupFlucloxacillin doseNotes
1 year to under 2 years125mg four times daily for 5 daysOral solution available
2 to 9 years250mg four times daily for 5 daysOral solution or capsules
10 to 17 years and adults500mg four times daily for 5 daysFour times daily, not twice daily

Recording and submission

  • Complete the consultation record contemporaneously on PharmOutcomes.
  • Key information to record:
    • Patient name, date of birth, NHS number
    • Lesion count and distribution: how many lesions or clusters and where
    • Lesion type confirmed: non-bullous (crusted) or bullous (blistered). If bullous: referral documented.
    • Systemically well confirmed
    • Active underlying skin condition excluded
    • Recurrent impetigo excluded (first episode this year or none in the past year)
    • Treatment selected and rationale: topical (H2O2 or fusidic acid) or oral (widespread)
    • For fusidic acid: previous use excluded and fire risk assessed
    • For flucloxacillin: drug interactions checked, liver disease excluded, penicillin allergy confirmed
    • Medicine supplied: name, strength, dose, frequency, duration, quantity, batch number, expiry date
    • Contagion advice given (school/work exclusion, hygiene, food handler notification)
    • Safety netting provided

⚠ Common service pitfalls

  • Not distinguishing bullous from non-bullous impetigo. Bullous impetigo has larger, persistent blisters (1-2cm) that rupture to leave a thin flat crust rather than a thick golden crust. It requires GP referral and must not be treated under any Pharmacy First PGD.
  • Supplying fusidic acid as first-line topical treatment. Hydrogen peroxide 1% cream is first line for localised impetigo. Fusidic acid is second line only: use it when hydrogen peroxide is unsuitable or has been tried and has not worked.
  • Supplying fusidic acid to a patient who has used it before. Any previous use of topical fusidic acid for any indication is an exclusion criterion, due to the risk of resistance. Ask specifically about previous use before supplying.
  • Not checking the fire hazard before supplying fusidic acid. Patients who smoke or who are regularly near naked flames are excluded from fusidic acid cream. Fabric that contacts the cream is also a fire hazard even after washing. This is a mandatory counselling point.
  • Missing active eczema as an exclusion. A patient presenting with impetigo on top of an active uncontrolled eczema flare is excluded from this pathway. Both conditions need addressing and the combination warrants GP assessment.
  • Not giving contagion advice. Impetigo is highly contagious and school or work exclusion until 48 hours after starting treatment (or until lesions are crusted if untreated) is required. Food handlers have a legal obligation to notify their employer. This advice is part of the PGD supply.
  • Getting the flucloxacillin frequency wrong. Oral flucloxacillin for widespread impetigo is four times daily (every 6 hours), not twice daily. This is the same as for infected bites but is frequently mis-remembered.
  • Treating widespread impetigo in an immunocompromised patient without referring first. Immunosuppressed patients with widespread impetigo should be referred to A&E urgently rather than treated under this pathway.

Key takeaways

  • Count the lesions first: 3 or fewer means topical treatment (hydrogen peroxide first line, fusidic acid second line only); 4 or more means oral flucloxacillin. Bullous impetigo (blisters, thin flat crust) is outside this pathway entirely and requires GP referral.
  • Fusidic acid is second line only, requires no previous use for any indication, and must not be supplied to patients who smoke or are near naked flames due to fire risk.
  • Impetigo is highly contagious: patients must stay away from school or work until 48 hours after starting treatment, and food handlers must notify their employer by law.

Download the checklist

Download the one-page Pharmacy First impetigo checklist

Professional disclaimer: This article is for educational purposes to support healthcare professionals' clinical decision-making. It does not replace independent professional judgement, local pathways, NICE guidance, or standard medical literature. Members of the public must not use this resource for self-diagnosis and should seek prompt advice from a qualified healthcare professional if experiencing chest pain, palpitations, fainting, or breathlessness.