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Opioid Overdose Recognition and Naloxone Use in Pharmacy

How to recognise an opioid overdose in or near the pharmacy, when and how to use naloxone, and the pharmacist's role in take-home naloxone supply and harm reduction.

Why this matters

Drug poisoning deaths in England and Wales have risen significantly over recent years, with opioids involved in the majority of cases. Community pharmacies are on the front line: they supply methadone and buprenorphine for supervised consumption, dispense prescribed opioids, and are often located in areas where people who use drugs may be present. A patient or bystander presenting at the counter with a collapsed or unresponsive individual nearby is a scenario that any pharmacist may face.

Naloxone is a fast-acting opioid antagonist that can reverse opioid-induced respiratory depression within minutes. Many community pharmacies in England can supply naloxone without a prescription through commissioned local services operating under Patient Group Directions or other approved supply mechanisms. Knowing how to recognise an overdose, when to act, and how to use naloxone correctly can save a life.

Red flags vs more likely benign

FeatureMore likely benignRed flag ⚠
ConsciousnessAlert and responsive to voiceDrowsy, difficult to rouse, unconscious, or unresponsive
BreathingNormal rate and effortMarkedly slow, shallow, irregular, or absent breathing
PupilsNormal size and reactive to lightPinpoint pupils that are poorly reactive to light
Skin and lipsNormal colour and temperaturePale, cold, clammy, or blue-tinged lips and fingertips
Muscle toneNormalLimp or floppy
Airway soundsQuiet, normal breathingGurgling, snoring, or other signs of airway obstruction
Response to stimuliResponds to voice or gentle touchNo response to voice or gentle physical stimulation

What to do in pharmacy

Call 999 immediately if the patient is unresponsive, breathing very slowly, breathing irregularly, or not breathing at all. Also call 999 if there are signs of cyanosis, airway obstruction, or suspected overdose with reduced consciousness.

While waiting for the ambulance, open and maintain the airway. If the patient is breathing, place them in the recovery position. If naloxone is available and you are trained to use it, administer it according to the product instructions and local protocols.

For intranasal naloxone products such as Nyxoid, administer one spray into one nostril and repeat according to the product instructions if there is no response or if symptoms return.

Even if the patient appears to recover after naloxone, they must still be assessed by emergency medical services. The effects of naloxone may wear off before the effects of the opioid, and recurrent respiratory depression can occur.
Call 999 and monitor closely if the patient is drowsy but rousable and opioid overdose is suspected. Do not leave them alone.

Patients taking prescribed opioids who become unexpectedly sedated, particularly following a dose increase or the addition of another sedating medicine, require urgent assessment. Patients receiving supervised methadone who appear unusually sedated should not be allowed to leave until appropriately assessed.
Many community pharmacies can supply take-home naloxone to people at risk of opioid overdose and to family members, carers, and others likely to witness an overdose. When supplying naloxone, provide clear verbal and written advice on recognising overdose, calling 999, administering naloxone, placing the person in the recovery position, staying with them until help arrives, and giving further doses if required.

Particular consideration should be given to patients at increased risk of overdose, including those receiving opioid substitution therapy, those recently released from prison, those who have recently completed detoxification or experienced a period of abstinence, and those taking opioids alongside benzodiazepines or other sedating medicines.

Naloxone supply is one of the most effective harm-reduction interventions available in community pharmacy.

Key takeaways

  • Call 999 first. Naloxone buys critical time but does not replace emergency medical care, and recurrent overdose can occur after initial recovery.
  • The classic opioid overdose triad is pinpoint pupils, reduced consciousness, and slow or absent breathing. Any combination of these features should prompt immediate action.
  • Many community pharmacies can supply take-home naloxone. Proactively offering it to people at risk of opioid overdose is an important harm-reduction opportunity.

Download the checklist

Download the one-page pharmacy opioid overdose checklist

Professional disclaimer: This article is for educational purposes to support healthcare professionals' clinical decision-making. It does not replace independent professional judgement, local pathways, NICE guidance, or standard medical literature. Members of the public must not use this resource for self-diagnosis and should seek prompt advice from a qualified healthcare professional if experiencing chest pain, palpitations, fainting, or breathlessness.